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COVID-19

Dear traveller,

Logically you will have questions about the consequences of the coronavirus on your booked holiday. On this page you can find information about the measures and current situations per country. In addition, you will find information about any cancellations or changes related to Covid-19. These are the possible consequences of the Coronavirus on your trip:

Your flight will be cancelled

In this case, we as a travel organization will do everything we can to arrange a new flight on the same dates, in the same price category. If this does not work, we can try to postpone the trip to a later date or even next year, by issuing a travel voucher. If this is not an option for you either, you can request a refund after six months from the date of issue.

The flight will not be cancelled, but you do not want to go yourself anymore
If you nevertheless decide to cancel the trip due to a high security risk in a certain area / country or because you have been tested positive for the coronavirus, you are entitled to a refund of the entire travel sum (excluding flight), provided that the accommodations also agree to this. The cancellation policy can differ per accommodation. We can only reimburse the flight if the airline itself cancels the flight.

We can also reschedule the trip to another date if the accommodations agree. For the flight, change costs and rate differences may occur.

The travel destination will be code orange/red before departure

If the destination code turns orange or red when you have yet to depart, the airline will most likely cancel the flight, and so we can issue a travel voucher or move the trip to a later time.

The travel destination turns code orange/red when you are already on location
In that case we will do our best to find an alternative flight and we will request a compensation for you from the accommodations for the holiday days not taken if they allow this.

The accommodation closes
If accommodation decides to close its doors, we will propose you a new, comparable accommodation. If you agree, we will book the new accommodation.

VesuvioTour Coronavoucher

If your holiday cannot take place, you are entitled to a corona voucher. If the airline itself cancels the flight, you will receive a voucher for the entire amount paid.

Usage

You can use this voucher to book a new trip with us within a year. You do not have to go on holiday within a year, only the booking must take place within the year, so the holiday can take place later on. You can use the voucher for the same trip you had before, if the accommodations agree, or book a new trip to another destination. Please note, if the new trip is more expensive than the original trip, additional costs will have to be paid here.

I want my money back
That is also possible, however, due to the large amount of cancellations that we now have to handle, it is not possible to process all refunds at once. That is why you can request a refund six months after the date of issue of the voucher and we will transfer it back to your account.

Per destination


ITALY: Code according to a region from March 1st.

  • Yellow area : Calabria, Friuli Venezia Giulia, Lazio, Liguria, Puglia, Sicily, Valle d'Aosta, Veneto
  • Orange area : Abruzzo, Campania, Emilia Romagna, Lombardy, Marche, Piedmont, Tuscany, Autonomous Province of Bolzano, Autonomous Province of Trento, Umbria
  • Red area : Basilicata, Molise
  • Green area : Sardinia

In the red area travelling is not permitted, while in the orange ones only necessary travels. Regarding yellow and green zones some restrictive measures still remain. For example, the obligation to wear a mask and to maintain interpersonal distance.
Upon arrival, you still need to provide a negative 48 hours PCR test.

  • Report to local health authorities if you have symptoms of the coronavirus. In this case, get tested and avoid contact with other people until you get the results. A positive test can result in a quarantine for you and your fellow travellers. Also contact the GGD in your place of residence in the Netherlands.
  • You must have a health certificate with you. You can find it here
  • When entering Italy you must have the following document with you: document
  • For more information, visit the ANWB website
    SPAIN: Code orange
      At the moment, the code for Spain is indicated in orange, and it is therefore only possible to enter the country if necessary. To enter Spain you must display a negative PCR test that needs to be taken within 72 hours of arrival. Test results must be in Spanish, English, French or German. Travellers arriving by plane or boat must also display a completed “Health Control Form” (FCS form), taken at least 48 hours before. The form you can find through this link.

      For anyone aged over six, masks are mandatory to wear in public transport and indoor public spaces.

      Curfew hours are from 10:00 PM to 6:00 AM, except for the Canary Islands.

      If you have already booked a trip to Spain and are wondering how it is doing at the moment, please contact us. In most cases we can issue a voucher or move the trip to another time / next year.
        CROATIA: Code orange
          At the moment for Croatia, code is indicated in orange, and it is therefore only possible to enter the country if necessary. At the moment for Croatia, code is indicated in orange, and it is therefore only possible to enter the country if necessary. In case of travelling, you must take the PCR test at least 48 hours before your arrival with a negative result. There is no curfew hour currently in Croatia, but masks are mandatory in public transport and indoor public spaces. Currently, only take away and deliveries from cafés and restaurants. There is no curfew hour currently in Croatia, but masks are mandatory in public transport and indoor public spaces. If you have already booked a trip to Croatia and are wondering how it is doing at the moment, please contact us. In most cases we can issue a voucher or move the trip to another time / next year.
            MONTENEGRO: Code orange
              At the moment, Montenegro code is indicated in orange, and it is therefore only possible to enter the country if necessary. In case of travelling, you must take the PCR test at least 48 hours before your arrival with a negative result. Anyone above age 5 has to wear a mask in public indoor and outdoor spaces. There is a curfew hour between 9 PM and 5 AM. If you have already booked a trip to Montenegro and are wondering how it is doing at the moment, please contact us. In most cases we can issue a voucher or move the trip to another time / next year.
                PORTUGAL: Code orange

                    At the moment for Portugal, the code is indicated in orange, and it is therefore only possible to enter the country if necessary. In case of travelling, you must take the PCR test at least 72 hours before your arrival with a negative result. This rule applies to passengers from EU countries Union with more than 150 cases of Covid-19 per 100,000 inhabitants. This is currently the case in the Netherlands. Passengers from countries with more than 500 infections per 100,000 inhabitants are also required to be in quarantine for 14 days.

                    Currently, there is a lockdown planned until 1st of March: only necessary stores are open, while cafés and restaurants only for deliveries and take away. Anyone above ages 10 has to wear a mask in public indoor places and outdoors when a distance of 2 meters is not possible.

                    On mainland Portugal there is a general obligation to stay at home. Most of the shops and services are closed. Restaurants and cafés only as a take-out and home delivery service. After 8 p.m. no more alcohol may be sold.

                    Madeira rules

                    Only in Madeira you can take a test at the airport if you have not been tested. The usual required PCR test is 72 hours upon your arrival. It is mandatory to wear a mouth mask in all public places and in the open air. This does not apply to children up to 6 years old.

                    Here you will find the regional rules document from the Portuguese government website

                    For current travel advice, visit the website of the national government of the Netherlands:
                      Italy: https://www.nederlandwereldwijd.nl/landen/italie/reizen/reisadvies
                        Spain: https://www.nederlandwereldwijd.nl/landen/spanje/reizen/reisadvies
                          Croatia: https://www.nederlandwereldwijd.nl/landen/kroatie/reizen/reisadvies
                            Montenegro: https://www.nederlandwereldwijd.nl/landen/montenegro/reizen/reisadvies
                              Portugal: https://www.nederlandwereldwijd.nl/landen/portugal/reizen/reisadvies#anker-coronavirus