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COVID-19

Dear traveler,

Logically you will have questions about the consequences of the corona virus on your booked holiday. On this page you can find information about the measures and current situations per country. In addition, you will find information about any cancellations or changes related to Covid-19. These are the possible consequences of the Coronavirus on your trip:

Your flight will be canceled

In this case, we as a travel organization will do everything we can to arrange a new flight on the same dates, in the same price category. If this does not work, we can try to postpone the trip to a later date or even next year, by issuing a travel voucher. If this is not an option for you either, you can request a refund after six months from the date of issue.

The flight will not be canceled, but you do not want to go yourself anymore
If you nevertheless decide to cancel the trip due to a high security risk in a certain area / country or because you have been tested positive for the corona virus, you are entitled to a refund of the entire travel sum (excluding flight), provided that the accommodations also agree to this. The cancellation policy can differ per accommodation. We can only reimburse the flight if the airline itself cancels the flight.

We can also reschedule the trip to another date if the accommodations agree. For the flight, change costs and rate differences may occur.

The travel destination will be code orange/red before departure

If the destination code turns orange or red when you have yet to depart, the airline will most likely cancel the flight and so we can issue a travel voucher or move the trip to a later time.

The travel destination turns code orange/red when you are already on location
In that case we will do our best to find an alternative flight and we will request a compensation for you from the accommodations for the vacation days not taken if they allow this.

The accommodation closes
If an accommodation decides to close its doors, we will propose you a new, comparable accommodation. If you agree, we will book the new accommodation.

VesuvioTour Coronavoucher

If your holiday cannot take place, you are entitled to a corona voucher. If the airline itself cancels the flight, you will receive a voucher for the entire amount paid.

Usage

You can use this voucher to book a new trip with us within a year. You do not have to go on holiday within a year, only the booking must take place within the year, so the holiday can take place later on. You can use the voucher for the same trip you had before, if the accommodations agree, or book a new trip to another destination. Please note, if the new trip is more expensive than the original trip, additional costs will have to be paid here.

I want my money back
That is also possible, however, due to the large amount of cancellations that we now have to handle, it is not possible to process all refunds at once. That is why you can request a refund six months after the date of issue of the voucher and we will transfer it back to your account.

Per destination


ITALY: Code yellow

Good news for Italy travelers, the entire country is officially code yellow. This means that you can travel to the country. However, measures have been taken at the destination. First, you must have a positive Corona test that is no more than 72 hours before you arrive. It is most convenient to do this in the Netherlands in advance, as this option is not always available at the airport in Italy. You could also take the test at a local GGD within 48 hours of arrival, but this means that you have to isolate in the hotel room until you have the results. If the test result is positive, you and your housemates may have to be quarantined.

We recommend that you mainly book trips to southern Italy at this time. Think of the regions such as Sicily, Sardinia, Puglia and Calabria. We believe that is the safest choice. Below is a summary of the measures that Italy is currently using:

Local measures

You may be checked for symptoms on arrival at the airport. Code yellow means there are still security risks, so it is important to be careful and adhere to the rules.

  • Keep 1 meter distance in regular conditions and 2 meters distance in sports activities
  • In Italy it is currently mandatory to wear a mouth mask between 6:00 PM and 6:00 AM, in places where keeping a distance is impossible, including in public transport and public indoor space
  • Report to local health authorities if you have symptoms of the corona virus. In this case, get tested and avoid contact with other people until you get the results. A positive test can result in a quarantine for you and your fellow travelers. Also contact the GGD in your place of residence in the Netherlands.
  • Other: wash your hands regularly, blow your nose in paper and then wash your hands again.
  • Only go in the car together if you come from the same household (if not, make sure that the middle or passenger seat is free)
  • A mouth mask is mandatory in Friuli, Veneto and South Tyrol and Capri
  • Children under 6 years of age who have such a disability that they cannot wear a mouth mask do not have to wear them
  • There is no prohibition on group formation
  • You must have a health certificate with you. You can find it here
  • When entering Italy you must have the following document with you: document
  • Different rules apply per region: in Sardinia you must register two days before arrival and on arrival in Puglia you must fill in a special form.
  • For more information, visit the ANWB website
    SPAIN: Code orange
      At the moment, the code for Spain is indicated in orange and it is therefore only possible to enter the country if necessary. If you have already booked a trip to Spain and are wondering how it is doing at the moment, please contact us. In most cases we can issue a voucher or move the trip to another time / next year.
        CROATIA: Code orange
          At the moment for Croatia, code is indicated in orange and it is therefore only possible to enter the country if necessary. If you have already booked a trip to Croatia and are wondering how it is doing at the moment, please contact us. In most cases we can issue a voucher or move the trip to another time / next year.
            MONTENEGRO: Code orange
              At the moment, Montenegro code is indicated in orange and it is therefore only possible to enter the country if necessary. If you have already booked a trip to Montenegro and are wondering how it is doing at the moment, please contact us. In most cases we can issue a voucher or move the trip to another time / next year.
                PORTUGAL: Code yellow (except Lisbon)
                  Almost all of Portugal now has code yellow, except for the Lisbon region (Lisboa e Vale do Tejo). This means that you can travel to the rest of Portugal but there are security risks present. Travel to Lisbon is only allowed out of necessity. Azores and Madeira are also code yellow, but different measures apply here than on the mainland.=
                    Here you will find the regional rules document from the Portuguese government website

                    Rules Portugal (mainland):
                    • Keep two meters of distance
                    • Use face masks at locations such as shops, restaurants and public transport (any age group)
                    • Meetings of no more than 20 people
                    • You must have this health certificate with you at the airport
                    Rules Azores and Madeira
                    • Bring a statement from a recognized health institution that you have tested negative for corona in the past 72 hours
                    • If you have not been tested, you will be asked to take the corona test and you will have to wait for the results in your accommodation
                    • It is mandatory to wear a mouth mask everywhere (except for children up to 10 years old and people who cannot put it on independently)
                    • Regularly wash your hands and blow your nose in paper and then throw it away again
                    • In case of complaints, contact the local health authorities and the GGD at your place of residence in the Netherlands
                      For current travel advice, visit the website of the national government of the Netherlands:
                        Italy: https://www.nederlandwereldwijd.nl/landen/italie/reizen/reisadvies
                          Spain: https://www.nederlandwereldwijd.nl/landen/spanje/reizen/reisadvies
                            Croatia: https://www.nederlandwereldwijd.nl/landen/kroatie/reizen/reisadvies
                              Montenegro: https://www.nederlandwereldwijd.nl/landen/montenegro/reizen/reisadvies
                                Portugal: https://www.nederlandwereldwijd.nl/landen/portugal/reizen/reisadvies#anker-coronavirus